Contact UPS UK

Contact UPS UK

If you need to contact UPS in the UK, there are several ways to get in touch. Whether you have a question about a delivery, need to track a package, or have a general inquiry, UPS customer service is available to assist you. Here are the various contact options and information you need to know when contacting UPS UK.


If you prefer to speak with a UPS representative directly, you can contact their customer service team by phone. The UPS UK contact number is 03457 877 877. This line is open Monday to Friday from 8:00 am to 8:00 pm and on Saturdays from 8:00 am to 12:30 pm. You can call this number for any inquiries or assistance you may need.


If you would rather communicate via email, you can reach out to UPS UK by sending an email to Make sure to provide detailed information about your inquiry or request in the email so that the customer service team can assist you effectively. Expect a response within a reasonable timeframe.

Online Chat

For quick and convenient assistance, you can use the online chat feature on the UPS UK website. Simply visit the UPS UK website and look for the chat icon in the bottom right corner of the page. Click on the icon to initiate a chat session with a UPS representative who can help you with your query.

Social Media

Another way to contact UPS UK is through their social media channels. You can reach out to them on platforms like Twitter and Facebook by sending them a direct message or posting on their page. UPS UK has a dedicated social media team that is responsive and ready to assist with any inquiries or concerns you may have.

UPS Access Point

If you have a question or need assistance with a package that was delivered to a UPS Access Point, you can contact UPS UK's Access Point support team directly. The UPS Access Point support email address is Send them an email with the necessary details, and they will assist you accordingly.

UPS Collection Point

For inquiries regarding UPS Collection Points in the UK, you can contact the UPS Collection Point support team by sending an email to Include all the relevant information in your email, such as the collection point location and any specific concerns or questions you may have.


How can I track my UPS package?

You can track your UPS package by entering the tracking number on the UPS website or using the UPS mobile app. The tracking number is provided to you when the package is shipped, and it allows you to monitor the progress of your delivery.

What should I do if my package is damaged or lost?

If your package is damaged or lost, you should contact UPS UK's customer service team as soon as possible. They will assist you in filing a claim and resolving the issue. Make sure to provide all the necessary details and documentation to support your claim.

Can I change the delivery address for my package?

Yes, you can change the delivery address for your package. UPS offers a service called "UPS My Choice" that allows you to manage your deliveries and make changes to the delivery address. You can sign up for this service on the UPS UK website.

What is the delivery time for UPS shipments?

The delivery time for UPS shipments depends on various factors, including the origin and destination locations, the type of service selected, and any applicable customs processes. UPS provides estimated delivery times based on these factors, but keep in mind that unexpected delays may occur.

How can I schedule a collection for my package?

To schedule a collection for your package, you can use the UPS website or contact their customer service team. They will assist you in arranging a pickup at a convenient time and location. Make sure to provide the necessary details, such as the package dimensions and weight.

Can I ship internationally with UPS?

Yes, UPS offers international shipping services. Whether you need to send a package to another country or receive a package from abroad, UPS can help you with your international shipping needs. Contact their customer service team for more information and guidance on international shipments.


- Multiple contact options available, including phone, email, online chat, and social media.

- Dedicated customer service team ready to assist with inquiries and concerns.

- UPS My Choice service for managing deliveries and making changes to delivery addresses.

- Access to UPS Access Points and Collection Points for added convenience.

- International shipping services available.


1. When contacting UPS UK, provide as much detail as possible to help the customer service team assist you effectively.

2. Use the online chat feature for quick and convenient assistance.

3. Follow UPS UK on social media for updates and news about their services.

4. Sign up for UPS My Choice to have more control over your deliveries.

5. Consider using UPS Access Points or Collection Points for added convenience in receiving or dropping off packages.


Contacting UPS UK is easy with multiple options available, including phone, email, online chat, and social media. Whether you have a question about a delivery, need to track a package, or require general assistance, UPS customer service is there to help. Take advantage of the various contact methods and services offered by UPS UK for a smooth shipping experience.


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