Yelp is a popular online platform that allows users to find and review local businesses. With millions of reviews and a vast user base, it's no wonder that people sometimes need to get in touch with Yelp customer support. Whether you have a question, need help with your account, or want to report a problem, having access to Yelp's phone number can be incredibly helpful. In this article, we'll provide you with all the information you need to contact Yelp customer support.
Yelp Phone Number: The Key Points
If you need to get in touch with Yelp customer support, here are the important details you should know:
1. Yelp's Phone Number:
Yelp's customer support phone number is 1-877-767-9357. This number is available from Monday to Friday, between 6:00 am and 6:00 pm Pacific Time. Keep in mind that the availability of phone support may vary depending on your location.
2. Yelp's Help Center:
If you prefer to find answers to your questions online, Yelp has a comprehensive Help Center on their website. Here, you can browse through frequently asked questions and find detailed guides on various topics related to using Yelp.
3. Yelp's Support Email:
If you can't find the information you need in the Help Center or prefer to contact Yelp via email, you can reach out to their support team at support@yelp.com. Be sure to provide as much detail as possible in your email, including your account information and a clear description of the issue you are experiencing.
4. Yelp's Community Guidelines:
Before reaching out to Yelp customer support, it's essential to familiarize yourself with Yelp's Community Guidelines. These guidelines outline the standards and expectations for user-generated content on the platform. By adhering to these guidelines, you can ensure that your reviews and interactions on Yelp are within the platform's policies.
5. Yelp's Business Support:
If you are a business owner and have questions or need assistance with your Yelp Business account, Yelp offers dedicated support for business owners. You can reach out to their Business Support team through the Yelp for Business Owners website or by calling 1-877-767-9357.
6. Yelp's Social Media Channels:
In addition to phone and email support, Yelp also has an active presence on various social media platforms. You can follow Yelp on Facebook, Twitter, and Instagram to stay updated on the latest news, announcements, and tips from the Yelp community.
FAQ
1. How long does it take for Yelp customer support to respond to emails?
Yelp aims to respond to customer support emails within 24-48 hours. However, during periods of high volume, it may take longer to receive a response.
2. Can I contact Yelp customer support for help with removing a review?
Yes, you can contact Yelp customer support if you believe a review violates Yelp's Content Guidelines. They will review the report and take appropriate action if necessary.
3. Is Yelp's phone support available internationally?
Yelp's phone support is primarily available for customers within the United States and Canada. If you are located outside of these regions, you may have limited access to phone support.
4. Can I change my Yelp account information over the phone?
For security purposes, Yelp does not allow account information changes over the phone. You can update your account details by logging into your Yelp account and accessing the Account Settings section.
5. What should I do if I forgot my Yelp account password?
If you forget your Yelp account password, you can reset it by clicking on the "Forgot Password?" link on the login page. Yelp will send you instructions on how to reset your password to the email associated with your account.
6. Can I request a refund for Yelp advertising services?
Refund policies for Yelp advertising services may vary. It's best to reach out to Yelp's Business Support team directly to discuss any refund-related concerns.
7. How can I report fraudulent activity on Yelp?
If you suspect fraudulent activity on Yelp, such as fake reviews or manipulated ratings, you can report it to Yelp's Support team by using the "Report a Problem" feature on the Yelp website or app.
8. Can I contact Yelp customer support for general inquiries about the platform?
Yes, you can contact Yelp customer support for general inquiries. They are available to assist with questions about using Yelp, finding businesses, and other platform-related matters.
Pros
Having access to Yelp's phone number can provide direct and immediate assistance for urgent issues.
Tips
When contacting Yelp customer support, be sure to provide specific details about your issue to help expedite the resolution process.
Summary
If you need to contact Yelp customer support, you can reach them through their phone number, email, or by browsing their Help Center. Make sure to familiarize yourself with Yelp's guidelines and take advantage of their social media channels for additional updates and support.
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