Contacting EBay By Phone

contacting eBay by phone

If you are an eBay user and need to contact eBay for any reason, there are several ways to get in touch with their customer support team. One of the most direct and efficient methods is by contacting eBay by phone. This article will provide you with all the important details on how to reach eBay by phone and the various options available to you.

1. eBay Customer Service Phone Number

To contact eBay by phone, you can call their customer service line at 1-866-540-3229. This is the general customer support line that can assist with a wide range of inquiries and issues.

2. eBay Phone Support Hours

eBay's customer service phone support is available from Monday to Friday, 5:00 AM to 10:00 PM Pacific Time, and on weekends from 6:00 AM to 6:00 PM Pacific Time.

3. eBay Automated Help System

If you prefer not to speak with a customer service representative directly, you can use eBay's automated help system by calling the same phone number. This system can guide you through various common issues and provide solutions without the need to wait on hold.

4. eBay Member Services

If you are a registered eBay member and need assistance with your account, you can call eBay Member Services at 1-866-540-3229. This line is specifically dedicated to helping eBay members with account-related issues.

5. eBay Technical Support

If you are experiencing technical difficulties with the eBay website or app, you can reach eBay Technical Support at 1-866-961-9253. This line is available to assist with any technical issues you may encounter while using eBay.

6. eBay Seller Support

If you are a seller on eBay and require help with your seller account, you can contact eBay Seller Support at 1-866-540-3229. This line is specifically designed to assist sellers with their inquiries and concerns.

Frequently Asked Questions (FAQ)

1. How long is the average wait time when calling eBay customer service?

The wait time when calling eBay customer service can vary depending on the time of day and the volume of calls. However, eBay strives to keep wait times as minimal as possible to provide prompt assistance to their customers.

2. Can I request a callback from eBay customer service instead of waiting on hold?

Currently, eBay does not offer a callback service. If you wish to speak with a customer service representative, you will need to wait on hold or utilize the automated help system.

3. What information should I have ready when calling eBay customer service?

When calling eBay customer service, it is helpful to have your eBay username, the item number or transaction details related to your inquiry, and any relevant screenshots or documentation that may assist in resolving your issue.

4. Can I contact eBay by phone for international inquiries?

Yes, eBay provides phone support for international customers as well. However, it is important to note that international call rates may apply, and it is recommended to check with your phone service provider for any additional charges.

5. Can I contact eBay by phone for assistance with a dispute or return?

Yes, eBay customer service can assist with disputes and returns. It is recommended to have all relevant information and documentation ready when calling to ensure a smooth resolution process.

6. Is eBay customer service available in languages other than English?

eBay customer service is primarily available in English. However, eBay does offer support in several other languages, including Spanish, French, German, Italian, and Chinese.


Contacting eBay by phone allows for direct and immediate assistance from a customer service representative. It is a convenient option for resolving issues quickly and efficiently.


When calling eBay customer service, it is helpful to have all relevant information and documentation ready to provide to the representative. This can help expedite the process and ensure a more efficient resolution to your inquiry.


Contacting eBay by phone is a straightforward and efficient way to get in touch with their customer support team. With dedicated lines for general inquiries, member services, technical support, and seller support, eBay aims to provide comprehensive assistance to their customers. Whether you need help with your account, have a technical issue, or require assistance as a seller, eBay's customer service representatives are available to assist you.