Contacting Just Eat

Contacting Just Eat

Contacting Just Eat is easy and convenient. Whether you have a question about an order, need assistance with your account, or want to provide feedback, Just Eat offers several ways to get in touch. In this article, we will explore the different methods you can use to contact Just Eat and get the support you need.

If you prefer to contact Just Eat online, you can visit their website and access their Help section. Here, you will find a range of frequently asked questions and answers that may address your query. If you can't find the information you need, you can submit a request through their online form. Just fill in your details and describe your issue, and a member of the Just Eat team will get back to you as soon as possible.

Email Support

Just Eat also provides email support for customers. You can send an email to their support team at with your query or concern, and they will respond to you as soon as possible. Be sure to provide as much information as possible to help them assist you effectively.

Live Chat

If you prefer real-time communication, Just Eat offers a live chat feature on their website. Simply click on the chat icon, and you will be connected to a customer service representative who can help you with your questions or issues. This is a great option if you need immediate assistance or have a complex inquiry that requires back-and-forth communication.

Social Media

Just Eat is active on various social media platforms, including Facebook and Twitter. You can reach out to them through their social media accounts by sending them a direct message or leaving a comment. They usually respond within a reasonable time frame and can assist you with your concerns or provide further information.

Mobile App Support

If you use the Just Eat mobile app, you can also access their support through the app itself. Simply navigate to the Help section within the app, and you will find answers to common questions as well as the option to submit a support request if needed.

1. How long does it take for Just Eat to respond to an email?

Just Eat aims to respond to emails within 24 hours. However, response times may vary depending on the volume of inquiries they receive.

2. Can I cancel an order through the live chat?

Yes, you can cancel an order through the live chat feature. The customer service representative will assist you with the cancellation process.

3. What information should I include in my support request?

When submitting a support request, it is helpful to include your name, contact information, order details, and a clear description of your issue or question.

4. Can I contact Just Eat through WhatsApp?

Currently, Just Eat does not offer customer support through WhatsApp. However, you can reach out to them through their website, email, live chat, or social media channels.

5. How can I provide feedback about my Just Eat experience?

You can provide feedback about your Just Eat experience through their website or app. They value customer feedback and use it to improve their services.

6. Can I change my delivery address after placing an order?

Once an order has been placed, it may not be possible to change the delivery address. However, you can contact Just Eat to inquire about your options.

7. What should I do if there is an issue with my order?

If there is an issue with your order, such as missing items or incorrect delivery, you should contact Just Eat as soon as possible. They will assist you in resolving the issue.

8. How can I track my order?

You can track your order through the Just Eat website or app. Simply go to the "Track Order" section and enter the necessary details to view the status of your delivery.

Pros of Contacting Just Eat

Contacting Just Eat offers several benefits:

  • Multiple communication channels for convenience
  • Responsive customer support team
  • Various options to suit different preferences
  • Quick resolution of issues or concerns
  • Opportunity to provide feedback and improve services

Tips for Contacting Just Eat

Here are some tips to help you when contacting Just Eat:

  • Provide clear and detailed information about your query
  • Be polite and patient when communicating with customer support
  • Check the Help section on the website before reaching out
  • Keep any relevant order details or screenshots handy
  • Consider using the live chat feature for immediate assistance


Contacting Just Eat is a straightforward process that can be done online through their website, email, live chat, or social media channels. They aim to provide responsive support and resolve any issues or concerns you may have. By following the tips mentioned above, you can ensure a smooth and efficient communication experience with Just Eat.