Instagram Customer Service

instagram customer service

Instagram is one of the most popular social media platforms, with millions of users worldwide. However, there may be times when you encounter issues or have questions about the app. In such cases, it is important to know how to reach Instagram customer service for assistance. This article will provide you with all the information you need to get help and support from Instagram.

When you need assistance with your Instagram account, there are several ways to contact their customer service team. The most common method is to use the Help Center within the app itself. You can access this by going to your profile, tapping on the menu icon, and selecting "Settings." From there, scroll down and tap on "Help" and then "Report a Problem." This will allow you to submit your issue or question directly to Instagram's support team.

Submitting a Support Request

When submitting a support request, it is important to provide as much detail as possible about your issue or question. Include any relevant screenshots or error messages that you may have encountered. The more information you provide, the better equipped the Instagram support team will be to assist you.

Other Ways to Contact Instagram

In addition to the Help Center, Instagram also has a presence on other social media platforms where you can reach out for support. They have an official Instagram account (@instagram) where you can send direct messages explaining your issue. Additionally, you can reach out to them on Twitter (@InstagramComms) for assistance. Keep in mind that responses may be delayed on these platforms, as they receive a high volume of messages.

Response Time

The response time from Instagram customer service can vary depending on the nature of your request and the volume of inquiries they are receiving. In some cases, you may receive a response within a few hours, while in others it may take several days. It is important to be patient and allow them time to address your issue.

Common Issues

Instagram customer service can assist with a wide range of issues, including login problems, account recovery, reporting spam or abuse, and general app troubleshooting. They can also provide guidance on using Instagram's features and policies. If you are experiencing any difficulties or have questions about the app, don't hesitate to reach out to them for help.

Escalating Your Issue

If you are unable to resolve your issue through the Help Center or direct messaging Instagram's official accounts, you can try reaching out to them through their parent company, Facebook. Since Instagram is owned by Facebook, they may be able to provide additional assistance. You can visit the Facebook Help Center and search for relevant topics to find answers or contact their support team.


1. How long does it take for Instagram customer service to respond?

The response time can vary, but it is common to receive a response within a few hours to a few days.

2. Can I contact Instagram customer service by phone?

No, Instagram does not provide phone support. The Help Center and social media platforms are the recommended methods to contact them.

3. What should I do if I forgot my Instagram password?

You can use the "Forgot Password" option on the login screen to reset your password. If you are still unable to regain access, you can submit a support request to Instagram for further assistance.

4. How can I report a violation of Instagram's community guidelines?

You can report violations by using the reporting feature within the app. Go to the profile, tap on the menu icon, and select "Report." Follow the prompts to report the specific violation.

5. How can I recover a disabled Instagram account?

If your account has been disabled, you can submit an appeal through the Help Center. Provide any relevant information that may help in the review process.

6. Can I delete my Instagram account?

Yes, you can delete your Instagram account permanently. Visit the "Delete Your Account" page on the Instagram website for instructions on how to do so.

7. Can I contact Instagram customer service for business-related inquiries?

Yes, Instagram provides support for businesses through their Business Help Center. You can find resources and contact options specifically for business-related inquiries.

8. Can I recover deleted Instagram messages?

Once you delete your Instagram messages, they cannot be recovered. Make sure to save any important conversations before deleting them.


There are several advantages to contacting Instagram customer service:

  • Quick and efficient assistance with app-related issues
  • Access to resources and guidance on using Instagram's features
  • Ability to report spam or abuse for a safer online community
  • Support for businesses using Instagram for marketing and promotion


Here are some tips to keep in mind when contacting Instagram customer service:

  • Provide detailed information about your issue or question
  • Be patient and allow time for a response
  • Check the Help Center and official accounts for updates and announcements
  • Follow Instagram's community guidelines to avoid issues
  • Keep your account information secure to prevent unauthorized access


Instagram customer service is available to help with a wide range of issues and questions related to the app. You can contact them through the Help Center, social media platforms, or escalate your issue through Facebook. Response times may vary, so it is important to be patient. Remember to provide detailed information when submitting a support request and follow the guidelines to ensure a positive experience on Instagram.