Contact Number For Virgin Media

contact number for virgin media

If you are a Virgin Media customer and need assistance or have any inquiries, it's important to have their contact number readily available. Whether you have questions about your bill, want to upgrade your services, or need technical support, contacting Virgin Media directly is the best way to get the help you need.

There are several ways to get in touch with Virgin Media, depending on the nature of your query and your preferred method of communication. Here are the different contact options available:


You can contact Virgin Media's customer service team by phone. The general customer service number is 0345 454 1111. This number is available 24/7, so you can call anytime you need assistance. If you're calling from abroad, the number is +44 7953 967 967.

Online Chat

If you prefer to communicate online, you can use Virgin Media's online chat service. Simply visit their website and click on the "Chat with us" option. This allows you to chat with a customer service representative in real-time and get immediate assistance.


If your query is not urgent, you can also contact Virgin Media via email. You can send an email to their customer service team at Make sure to provide all the necessary details in your email so they can assist you effectively.

Social Media

Virgin Media is active on social media platforms such as Twitter and Facebook. You can reach out to them through these channels by sending them a direct message or posting on their page. They typically respond to inquiries within a reasonable timeframe.

Virgin Media Community

If you have a question or issue that can potentially be resolved by other Virgin Media customers, you can also post on the Virgin Media Community forum. This is a platform where customers can share their experiences and help each other out.

Virgin Media Store

If you prefer face-to-face interaction, you can visit a Virgin Media Store near you. Their knowledgeable staff will be able to assist you with any queries or concerns you may have.

Frequently Asked Questions

1. How do I pay my bill?

You can pay your Virgin Media bill by direct debit, credit or debit card, online banking, or by phone.

2. How can I upgrade my services?

You can upgrade your services by calling the Virgin Media customer service team or through your online account.

3. What do I do if my internet is not working?

If you're experiencing issues with your internet, you can try troubleshooting by restarting your router or contacting Virgin Media's technical support for further assistance.

4. Can I cancel my contract?

Yes, you can cancel your Virgin Media contract. However, there may be cancellation fees involved depending on the terms of your contract.

5. How do I set up my Virgin Media TV box?

You can follow the instructions provided with your TV box or contact Virgin Media's technical support team for assistance with the setup process.

6. How can I check my account balance?

You can check your account balance by logging into your Virgin Media online account or by calling their customer service team.

7. What should I do if I'm moving house?

If you're moving house, you need to inform Virgin Media in advance so they can arrange for the transfer or cancellation of your services.

8. How can I change my payment details?

You can change your payment details by logging into your Virgin Media online account or by contacting their customer service team.


Contacting Virgin Media directly allows you to get personalized assistance for your specific query or issue. Their customer service team is knowledgeable and dedicated to helping customers resolve their problems efficiently.


When contacting Virgin Media, make sure to have your account details and any relevant information ready. This will help expedite the process and ensure that your query is resolved as quickly as possible.


Having the contact number for Virgin Media readily available is essential for any Virgin Media customer. Whether you need to pay your bill, upgrade your services, or troubleshoot an issue, reaching out to Virgin Media directly will ensure that you receive the assistance you need in a timely manner.